• We provide instant account activation for our shared and reseller web hosting plans. VPS servers are activated within 2 hours in most cases however at times we may need up to 24 hours to activate the service. Dedicated servers are activated within 2-4 hours if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor.

    Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.

  • You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. Scala Hosting provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period Scala Hosting will temporary suspend services until the invoice is paid in full. Scala Hosting will terminate Services not paid in full 15 days after the Services have been suspended. Backups will be removed as well.

    Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.

    If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.

    Scala Hosting accepts payments via credit cards, PayPal or bank transfer. Payments from unverified PayPal accounts are not accepted.

  • Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. Scala Hosting recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.

  • Cancellation requests need to be placed via the client dashboard by clicking on My services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.

    Domain names enter redemption period 30 days after the expiration date. The cost to recover and renew a domain name which is in redemption is $90.

  • Customer is responsible for the content uploaded to his account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case Scala Hosting’s terms of service are violated, Scala Hosting will suspend the account violating the terms and will notify the Customer via the e-mail on file.

    Scala Hosting will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.

  • We provide a free domain name with the web hosting plans Advanced and Ecommerce. The domain name extensions that are eligible to be used are com/net/org/info/biz/eu/us. The domain name will be provided for free for as long as the web hosting service is kept active with us. You need to pay for minimum 3 months to get the free domain. If you use the 30 day money back guarantee you will have to pay for the domain name at its normal price which you can see at www.scalahosting.com/domain-names

  • The money back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money back guarantee program.

    You can request a full refund for all services covered by the anytime money back guarantee within 30 days after the purchase or a partial refund for the unused portion of service at anytime after the service is activated.

    Anytime money back guarantee: Web hosting, Reseller Hosting, VPS hosting.
    No money back guarantee: Dedicated servers, SSL certificates, Domain registration/renewal or transfer and software licenses or custom software installs.

    Violation of the terms of service will waive the refund policy.

  • We provide 24/7 technical support via live chat, email or tickets submitted from your client area. Depending on the issue, we may not always be able to provide assistance via live chat but we’ll always be able to help via a ticket opened by us on your behalf.

    Technical assistance is provided on a best effort basis. You understand that we may have full access to your data and agree that any modification we make while we investigate the reported issue may affect the functionality of your services. It is your responsibility to have a full backup of your data before submitting a technical support request.

    We may refuse to provide technical support if you violate the terms of service, refuse to implement changes requested by ScalaHosting, request changes that would result in security concerns, make changes while we are actively working on your request or you are abusive towards our employees.

    The technical support assistance is free and covers all issues related to our hosting services and hosting platform except the following:

    • Coding and website development issues or any customizations that require changes to your website.
    • Installation or/and configuration of 3rd party scripts, modules, plugins or themes.
    • Website security and speed optimization audits and issues related to cleaning-up malicious code.
    • Installation of additional server software except PHP extensions, Perl modules and other software that we may approve on a case by case basis.

    If your technical support request is outside the scope of the free technical support, we may approve providing assistance at our own discretion and additional fees. We will not charge you for technical support services without your prior written approval.

  • Once a visitor clicks on an affiliate link, Scalahosting generates a cookie which is valid for 30 days. If a visitor orders a service with Scala Hosting within 30 days, the order will be applied to the affiliate. If a visitor clicks on multiple affiliate links the last one counts.

    Scala Hosting runs multiple affiliate programs. Affiliates can use only one active program at a time.

  • Customer agrees to use the Services for lawful purposes only. Scala Hosting prohibits the following content on our servers and network.

    • Anything related to IRC
    • Proxy Scripts
    • Running chat services or chat related web sites on the shared hosting plans
    • Anything related to torrents
    • Starting background processes on shared servers
    • Warez, hacking tools, exploits, bots
    • Any type of mining for cryptocurrencies
    • Game servers
    • Download and streaming oriented web sites
    • Sites promoting illegal activities
    • IP Scanners
    • Hacker focused sites

    Any account found to be in violation of another person's copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

    Customer agrees not to use our shared nor reseller hosting space as a storage for backups or files which are not related to the functionality of the hosted website. Such content may be removed without prior warning.

    Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.

  • Scala Hosting communicates with their clients politely and with respect. The same is expected from our clients. If a customer is rude and insults anyone from our staff members then we will warn the customer to be polite and communicate with us properly.

    Scala Hosting will not renew the services of a customer who has insulted our staff members after he has been warned via e-mail.

  • Scala Hosting keeps backup of all files and databases. Scala Hosting keeps daily and weekly backups for budget reseller plans and VPS servers. Scala Hosting keeps daily and weekly backups for the web hosting and reseller plans.

    Customer agrees to use Scala Hosting’s backups on his own risk. Scala Hosting doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times.

  • Scala Hosting helps customers migrate their websites quickly, effortlessly and easily without downtime. We require login details to the old server in order to perform the migration.

    Scala Hosting performs free migrations in the following circumstances.

    • Migrating websites from another provider no matter what platform the client is using on the source server.
    • Migrating websites between servers we manage due to upgrades e.g. from shared/reseller to a VPS.

    Migrations are not free in the following circumstances.

    Migrations are not free between servers managed by Scala Hosting which doesn’t involve an upgrade e.g. the client pays the same or less after the migration.

  • Scala Hosting requires justification in order to assign a dedicated IP to the Customer. Valid justification is SSL installation or installation of a service that requires to listen on a separate IP address.

  • We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. Scala Hosting offers a separate service if you need to send thousands of e-mails.

    Purchased mail lists, opt-in lists will be considered SPAM.

    Scala Hosting reserves the right to charge a clean up fee the Customer who sent unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.

  • Any account on the server cannot use more than the following CPU or memory resources. If you use too much system resources, you will be notified to take the necessary actions. If the usage is too high to keep the server unstable, we will suspend the overloading account so that it doesn't affect the other clients on the server.

    Customer agrees not to use the shared hosting service to send bulk e-mail. Mailing lists are allowed and the customer can send e-mail messages as per our hourly mail limits however those messages cannot be sent 24/7. If you need to send more than 5000 mails per month the shared hosting service will not be sufficient. A VPS or dedicated server will be required for that.

    1. Shared hosting and App hosting
    CPU/memory resource limits:

    • Plan Mini, WP Mini, Magento Mini, Drupal Mini, Joomla Mini, Presta Mini - 3%
    • Plan Start, WP Start, Magento Start, Drupal Start, Joomla Start, Presta Start - 5%
    • Plan Advanced, WP Advanced, Magento Advanced, Drupal Advanced, Joomla Advanced, Presta Advanced - 9%
    • Plan E-commerce, WP E-commerce, Magento E-commerce, Drupal E-commerce, Joomla E-commerce, Presta E-commerce - 12%

    Customers may not send more e-mails per domain per hour as shown below:

    • Plan StartUp - 100 messages
    • Plan Mini, WP Mini, Magento Mini, Drupal Mini, Joomla Mini, Presta Mini, SmallBiz - 500 messages
    • Plan Start, WP Start, Magento Start, Drupal Start, Joomla Start, Presta Start, Medium - 500 messages
    • Plan Advanced, WP Advanced, Magento Advanced, Drupal Advanced, Joomla Advanced, Presta Advanced - 750 messages
    • Plan E-commerce, WP E-commerce, Magento E-commerce, Drupal E-commerce, Joomla E-commerce, Presta E-commerce, Corporate - 1000 messages

    2. Reseller hosting

    Customers may not send more than 200 e-mail messages per hour. Any account on the server cannot use more than 2% CPU or memory resources on average basis for 24 hours.

  • All reseller hosting accounts are activated with overselling disabled by default. We can enable overselling for reseller accounts on request however you will be limited to the number of cPanel accounts you can create. You can see the limits for each reseller account below.

    • Scala1 - 20 accounts
    • Scala2 - 40 accounts
    • Scala3 - 60 accounts

    A ticket with technical support department is required to have overselling enabled for your account.

  • If your server had downtime, we will issue a refund as noted below.

    • 99.9% - 0% credit
    • 99.8% - 10% credit
    • 99.7% - 20% credit
    • 99.6% - 30% credit
    • 99.5% - 40% credit
    • 99.4% - 50% credit
    • 99.3% - 60% credit
    • 99.2% - 70% credit
    • 99.1% - 80% credit
    • 99.0% - 90% credit
    • Less than 99% - 100% credit

    Please note that scheduled downtime is not counted as ‘real downtime’ and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.

  • Scala Hosting reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.